How we work
Two ways in. Three layers of support. One recipe.
We take operating accountability for delivering the value-creation plan. How much of the business we run, and which capabilities we bring, is agreed with the board up front.
Two ways in
Full operating role, or value-creation support
Single point of accountability
Full operating role
We install the executive team from day one and run the business day-to-day, including the core. We deliver the value-creation plan and the priority initiatives, build the organisation and the talent to deliver, stand up the new businesses, and drive partnerships, M&A and exit readiness. The buck stops with us.
Advisory on the core, operator of the new
Value-creation support
Management keeps running the core. We invest, take a board seat, co-author the plan, run the transformation office, and directly deliver the initiatives management is least equipped to execute. The board keeps the option to move to the full operating role if the plan is not being delivered.
Three layers of support
Each layer is approved separately
These layers are not automatic. Executive roles, initiative support and external build work are each approved separately.
Executive accountability
Named Scale executives take operating roles inside the business to own delivery of the approved plan and run the operating cadence — on two to three year contracts.
Acts as management within the approved mandate. Board appointment and contract approval.
Specialist initiative support
Targeted operators and specialists deployed on time-bound initiatives where the internal team needs capability or bandwidth.
Works under the executive sponsor and transformation governance. Approved through initiative business case, milestone plan and budget.
Delivery partners — not Scale
External build capacity for major new builds. We help select the partners and oversee delivery; we can recommend proven ones, but the decision is joint and they do not have to be used.
Separate business case and board approval. No delivery-partner fees flow to Scale.
Our recipe
The ABC of business build, and D for delivery
Architect
Business strategy, concept design, tech, data and product architecture blueprint, talent plan, financial plan.
Build
Stand up teams to build a market-ready business, including product technical delivery, recruitment support, operations design and setup, vendor management.
Commercialise
Support with launching the business to market, offline and online customer acquisition and campaigns, running and stabilising operations. Outsourced end-to-end management of platforms and digital businesses for non-digital owners.
D
Delivery management
Deliver on time. For clients who have their own internal or external vendor teams, we provide targeted overall project co-ordination, bringing robust implementation discipline, creating transparency and unblocking to ensure timely delivery.
D
Delivery value assurance
Cost-efficient delivery aligned with strategic and business goals. Separate from or as part of delivery management, we help clients ensure that delivery is not just on time, but constantly validated against business goals, with financial discipline and without compromising delivery.
D
Modular enablement
Support with all or specific parts of Architect, Build and Commercialise where internal capabilities exist. For example, support on Build only after architecting is complete, or focus on technical product delivery only, or operations design and setup.
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